Rideshare Program Coordinator
Ben Franklin Transit
Richland, WA
Full-time
Transportation
Posted on April 14, 2021
Join a team that’s going places!
Dispatcher
Salary $23.00 – 35.00 Hourly
Ben Franklin Transit is hiring a Rideshare Program Coordinator to join the Vanpool team! This dynamic individual will support the daily operation of the vanpool/
rideshare program by aiding existing and future clients. This individual will have outstanding customer service skills, comprehensive knowledge in
administrative tasks, documentation, and money handling. Minimum Requirements: Associate’s Degree and 2 years of relevant experience.
No phone calls please. BFT is an
EEO Employer
Essential Duties & Responsibilities/KSA
- Review and approve client applications for Vanpool program; train vanpool drivers and groups on established program policies and procedures; respond and resolve client concerns.
- Review monthly fares and ridership reports ensuring completeness and accuracy; process report data utilizing specialized database software.
- Assign placement of vanpool groups to maximize efficient use of vanpool fleet.
- Coordinate scheduled and unscheduled vehicle maintenance.
- Answer inquiries about Rideshare programs; provide program materials; direct customers to Agency website to access relevant information, especially for carpooling.
- Process and maintain client information by utilizing computerized system; generate reports as requested.
- Resolve issues of outstanding fees by contacting participants; report uncollected fees to accounting.
- Ensure appropriate measures are taken to secure compound gate and facility.
- Investigate and report accidents and injuries involving Agency vehicles; monitor driving records and follow up with rideshare participants regarding recent driving infractions.
- Develop various correspondence, reports, marketing and training materials.
- Work with and maintain confidential information.
- Demonstrate regular and punctual attendance.
- Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
- Understand and apply general office practices and procedures.
- Understand and apply applicable laws and regulations related to assigned area.
- Understand transit system investigative methods and techniques including report documentation.
- Deal tactfully with the public; establish cooperative working relationships with those contacted during work.
- Efficient in clerical duties such as filing, typing, faxing, recordkeeping, and data entry.
- Utilize presentation methods for training small to large groups of people.
- Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
- Utilize office equipment and other relevant technology (software and systems) to meet business needs.
- Understand, follow, and communicate clearly and concisely, both orally and in writing.
- Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
- Exercise sound judgment in making decisions.
- Focus on tasks and recall details; handle frequent interruptions