Customer Service Representative
JOB OVERVIEW:
This position is will provide excellent customer service and support to our customers, sales representatives and distributors for all of our products.
KEY RESPONSIBILITIES:
- Processing of daily orders accurately with great attention to detail.
- Processing of return authorizations and credit memos.
- Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
- Work closely with accounting for new account set up and collections.
- Match daily paperwork related to orders and invoicing. Pull copies as requested.
- Cross-train and provide coverage for other Customer Service Representatives.
- Other duties as assigned.
QUALIFICATIONS/MINIMUM REQUIREMENTS:
- High school diploma or G.E.D.
- 2-3 years' previous experience working in customer service is required.
- Excellent written and verbal communication skills.
- Ability to assess and solve problems.
- Organized with a strong attention to detail.
- Ability to work independently or as a team.
- Able to deliver excellent customer service, externally and internally.
- Proficient with Microsoft Office products.
- Ability to operate general office equipment such as telephone, copier, fax, computer, etc.
- Ability to take direction from multiple co-workers and managers.
WORKING CONDITIONS:
- Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
- Required to exert physical effort in handling objects less than 30 pounds.
COMPANY OVERVIEW:
Located in Brooklyn Park, MN, Engage Technologies is the parent company of Squid Ink, Eastey, AFM, and Cogent. Squid Ink is a manufacturer of coding and marking systems and fluids for product identification and traceability. Eastey is a manufacturer of heavy-duty shrink packaging equipment. AFM is a manufacturer and supplier of heavy-duty shrink sleeve labeling equipment, shrink tunnels, and shrink sleeve consumables. Cogent manufactures infrared drying systems used to dry ink in the industrial and graphics industries.