Bellingham , WA
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Transit Planning Coordinator

Bellingham, WA Full-time
Posted on September 22, 2019

The Transit Planning Coordinator is responsible for assisting in core planning functions including a wide variety of professional and technical analysis and reporting.  Works with the public, other transportation planning agencies and WTA staff to help design and implement efficient and productive transit service. Studies ridership and performance trends, demographic information, partner agency’s comprehensive and transportation plans, and existing and future land use patterns to inform Planning Division recommendations for long- and short-range service adjustments. The position may manage smaller planning projects and studies that do not include contractors or consultants, but could involve coordination with other divisions and agencies.


This job description is differentiated from the Transit Planner by the level of autonomy and responsibility. The Transit Planner position works independently and provides expert transit planning services and may oversee consultants. The Transit Planning Coordinator works under closer supervision, providing foundational activities to support the work of the Planning Director and Transit Planners.



  1. Under general direction, prepares staff reports, technical documentation, and analysis to support the functions of the Division.
  2. Using business intelligence and other tools, retrieves, analyzes and reports on quantitative and qualitative planning data. Creates ongoing and one-time narrative and graphical outputs and reports from the databases as needed.
  3. Analyzes demographic, employment, existing development and development proposals, comprehensive plans, and other data using GIS program. Maintains and calibrates transit ridership forecasting model.
  4. Assists in troubleshooting route issues using various data tools. May conduct field investigation work for monitoring service, investigating suggestions and complaints or assisting with the siting and inventorying of bus stop facilities.
  5. Administers the day-to-day duties of the Vanpool Program including development and implementation of procedures, driver training, communication with program participants and resolution of complaints, and monitoring and reporting of rider data.
  6. Assists in the development and maintenance of long- and short-range transit plans, including the Transit Master Plan and Transit Development Plan, programs and related studies.
  7. Works with outside agencies to gather and analyze transit data. Assists with the review of planning studies, reports and recommendations issued by partner jurisdictions.
  8. Responds to employee and customer suggestions, requests and complaints concerning transit service, seeking additional guidance when appropriate.
  9. Participates in public meetings and workshops with the general public, agencies, groups and the Board of Directors to advance transit projects and programs. Attends internal and external committee meetings as required, including off-site meetings and events outside of normal business hours.



  1. May provide oversight, coordination and implementation of ongoing boarding and alighting surveys and service quality surveys, including oversight of temporary boarding and alighting survey staff.
  2. May assist in the development of grant applications and other funding requisitions.
  3. May assist in the production of public information materials including print media and website content.
  4. Performs other related duties as assigned.



To perform this job successfully, each essential function must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Knowledge of:

  • Current and effective transit system or urban planning, data collection, and transit ridership modeling.


Skills in:

  • Using ArcGIS software in conducting analyses, producing maps and aggregating data.


  • Using Microsoft Office and other business software, with intermediate proficiency in Word, Excel, PowerPoint, and SharePoint.


Ability to:

  • Use graphics and words to effectively communicate to audiences that have little or no experience in transit planning concepts or applications.


  • Rapidly learn procedures and activities of the transit organization.


  • Write and verbally present clear and concise reports, memoranda and other business documents.


  • Work effectively with co-workers at all levels of the organization, as well as people affiliated with other organizations.


  • Utilize business intelligence software tools to retrieve, transform and report data stored in large transit datasets.


  • Define problems, collect data, establish facts and draw valid conclusions with minimal supervision.


  • Provide excellent customer service both internally and externally.


Education and Experience:

  • Bachelor’s Degree in transportation or urban planning, geography, public administration, engineering or related field.
  • One year of experience applying the principals and practices of transportation planning or a related field.
  • Absent a bachelor’s degree, other combinations of education and experience that would provide the applicant with the desired qualifications required to perform the job may be considered.
  • Experience using GIS programs, preferred.
  • Experience with data management tools and practices, including updating, querying and reporting, preferred


License or Certificates:

  • Washington State driver’s license.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly sit, talk, listen, and use hands.
  • Frequently stand and walk.
  • Occasionally reach with hands and arms, stoop, kneel, crouch or crawl and lift or move up to 30 pounds.
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Hearing capacity sufficient to communicate effectively with telephone callers, including those with speech or hearing difficulties of their own.
  • Ability to move between upstairs and downstairs numerous times a day, using stairs or elevator.



Participation in the WTA's Drug and Alcohol Abuse Prevention Program is a requirement of employment which includes reasonable suspicion drug and alcohol testing. A background check will be conducted to include criminal records and driver’s record.